When can I shop EIRAS?
Our first collection is coming soon. The storefront and checkout are being prepared for launch.
Where can I find product details?
Read the photographs, description and care information on each product page. If you need a material, finish, length or fit detail that is not listed, please contact us before buying.
What is the replacement policy?
Contact us within 3 calendar days of delivery if your item arrives damaged, is defective or is different from what you ordered. This applies to all products, including sale items. We review the issue for replacement. We do not offer change-of-mind returns, exchanges for a different style or discretionary refunds. Your rights and remedies under applicable consumer law remain unaffected, including for a defect discovered later.
How do I request a replacement?
Use our replacement request form or email eira49080@gmail.com. Have your order number, order email, delivery date and issue details ready. If your account offers a Request return option, you can also submit the issue there for review. A request is not automatic approval or a pickup booking. See the full policy.
Who collects the affected item, and who pays?
After approval, EIRAS arranges reverse pickup through an available courier partner and pays both reverse-pickup and replacement-delivery shipping. You receive packing instructions and pickup details before collection. The courier depends on postcode serviceability. If pickup is unavailable, we agree a supported alternative with you before you send anything. Do not post the item without our instructions.
When is the replacement sent?
We inspect the returned item and confirm the replacement outcome. An approved replacement is normally the same product, subject to stock. We share tracking after dispatch. We confirm pickup and delivery estimates when arranging the shipment. If replacement is unavailable, we explain the available lawful remedy.
Do I need an unboxing video?
No. Clear product and packaging photographs help us review an issue, but an unboxing video is not mandatory.
How do I care for fashion jewellery?
Keep it dry, avoid direct contact with perfume and cosmetics, and store pieces separately. Follow any product-specific care guidance.
Can I save favourites?
Use the heart on a product to save it to your wishlist on this device. Wishlist and recently viewed items are not currently synced between devices.
How do I sign in?
Open My account and enter your email address. Shopify sends a sign-in code; no storefront password is required. Never share that code with anyone asking about a replacement.
How do I contact EIRAS?
Email eira49080@gmail.com for help. You can also use the Contact form or the replacement form for an item issue. If verification does not complete, use email. Standard shipping within India is free, with no minimum order value. Confirmed dispatch and delivery estimates will be published before live sales open.
How much does shipping cost?
Standard shipping within India is free on all orders, subject to courier serviceability. There is no minimum order value. See our shipping policy. Dispatch and delivery estimates will be confirmed before live sales open.