Refund policy

3-day replacement policy

Contact EIRAS within 3 calendar days of delivery if your item arrives damaged, is defective, or is different from what you ordered. Eligible requests are reviewed for replacement of the affected item. This policy applies to all EIRAS products, including sale items.

We do not offer change-of-mind returns, exchanges for a different style, or discretionary refunds. This does not limit any return, refund, replacement or other remedy you are entitled to under applicable consumer law. The 3-day request window does not remove statutory rights for a defect discovered later.

How to request a replacement

Use our replacement request form or email eira49080@gmail.com with the subject “Replacement request”. Include your order number, the email used at checkout, the affected product, delivery date, and a description of the issue. Clear photographs of the product and packaging help us review the issue; an unboxing video is not mandatory. Do not send payment passwords, card details or identity documents.

If your account offers a “Request return” option, you may use it to submit the same issue for replacement review. A return request is not an automatic refund, approval or pickup booking. If that option is unavailable or a form cannot complete verification, email eira49080@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

Eligibility and review

The item should not have been worn or altered beyond reasonable inspection. Keep the item, supplied accessories and original packaging where available. Missing or transit-damaged packaging alone does not remove your statutory rights. Damage caused after delivery by misuse, accidental damage or normal wear is outside this commercial replacement offer.

Pickup and shipping costs

For an approved damaged, defective or wrong-item claim, EIRAS pays both the reverse-pickup and replacement-delivery shipping costs. No restocking fee applies to an approved claim.

After approval, we confirm the collection address and arrange a reverse pickup through an available courier partner. You receive the packing instructions, pickup details and tracking information once arranged. Please pack the item securely and hand it over only for the confirmed pickup. Do not send the item to an address without our instructions.

Pickup availability and timing depend on your postcode and the courier. If reverse pickup is unavailable, we will agree a supported alternative and its prepaid or reimbursed shipping arrangement with you before you send anything.

Replacement dispatch

We inspect the returned item and confirm the replacement outcome. An approved replacement is normally the same product, subject to availability. We share its tracking details after dispatch. We do not promise a fixed pickup or delivery date before confirming serviceability.

If a replacement cannot be provided, we will explain the available lawful remedy. A refund will be provided where required by applicable law; store credit or a different product will not be imposed in place of that right.