Replacement requests

EIRAS / CLIENT CARE

Let us put it right.

If your item arrives damaged, is defective or is different from what you ordered, send us the details below. We review your request before arranging a pickup or replacement.

Read our replacement policy

You can also email eira49080@gmail.com. Include your order number and issue details. Use email if this form cannot complete verification.

Please report the issue within 3 calendar days of delivery. We review requests before arranging a replacement. EIRAS pays reverse-pickup and replacement-delivery shipping for approved claims. Your statutory rights are unaffected.

Keep the item and packaging where available. We will explain how to share photographs after contacting you; no unboxing video is required. Do not send card details, passwords or identity documents.

Your information is used to handle this request. Submitting does not subscribe you to marketing. Privacy policy